U.S., Canada and Mexico issue formal recall of Samsung’s Galaxy Note 7


PUBLISHED Thu, September 15, 2016 - 4:50pm EDT


Regulators in the United States, Canada and Mexico have issued formal recalls for the more than one million Samsung Galaxy Note 7 phones that have been sold to date, warning that its battery can pose a serious fire hazard. (more)

The U.S Consumer Product Safety Commission (CPSC), which is an independent agency of the U.S. government, had previously issued a warning to urge consumers to turn off their Galaxy Note 7 devices immediately and to stop using them. A formal recall was issued on Thursday.

"The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers," the agency said in the recall notice. "Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016."

According to the CPSC, Samsung in the United States has received at least 92 reports of Galaxy Note 7 batteries overheating, causing 26 burns and 55 cases of property damage, including fires in cars and a garage. Incidents have occurred while devices were being charged but also during normal use.

The recall affects all devices - more than one million of them - that have been sold in the United States. Regulators in Canada and Mexico also issued formal recalls on Thursday, affecting nearly 22,000 devices in Canada and 11,600 in Mexico.

Consumers can exchange their Galaxy Note 7 for a new device with a different battery or choose to receive a refund, Samsung says.

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