Barclays hit by computer crash, customers unable to withdraw money
PUBLISHED Sat, February 25, 2017 - 11:06am EST
Barclays has been hit by a computer outage that is affecting banking services across the United Kingdom, leaving customers unable to pay their bills at shops or withdraw money from ATMs. It is unknown how long the problems will last. (more)
The problems began on Saturday afternoon when customers began reporting that they were unable to withdraw money from their bank accounts. Customers reported that their cards were being declined at both businesses and ATMs.
In London, a sign at a Barclays branch said: "Due to unforeseen circumstances our computer systems have crashed and we are unable to complete transactions. We apologise for this inconvenience. This is a national issue."
Barclays did not immediately respond to a request for comment but posted a note on social media. "We're still experiencing issues affecting Barclays Debit Card and ATM transactions. Our teams are working to get this restored," the bank said.
It is unclear how many of Barclays' 15 million card customers have been affected by the outage, but some people said they had been able to withdraw money at ATMs, indicating that not all customers are affected. It is not yet known how long it may take to resolve the problems.