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U.S. border agency hit by nationwide outage

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Long lines at Washington Dulles International Airport (Credit: Ali Ahmad)

A U.S. Customs and Border Protection computer system suffered a nationwide outage on Friday, causing long lines at a number of airports, officials and travelers said. Passengers who arrived on international flights had to be processed manually until the issue was resolved.

The incident began at about 4 p.m. ET on Friday when the Federal Inspection Services processing system was hit by a network outage. The impact appeared to be limited to passengers who arrived on international flights, but airports were telling all passengers to check with their airlines.

“CBP is experiencing a temporary outage with its processing systems at various air ports of entry and is taking immediate action to address the technology disruption,” the agency said in a statement. “CBP officers continue to process international travelers using alternative procedures until systems are back online.”

Long lines were reported at a number of airports, including John F. Kennedy International Airport and Washington Dulles International Airport. The issue appeared to be resolved by 6 p.m. ET, when several airports said the CBP system was “slowly getting back to normal.”

The cause of Friday’s outage was not immediately known.

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